FAQ

1. What are the delivery times?

Orders are shipped within 24 to 48 business hours. Once shipped, delivery usually takes between 5 and 10 business days depending on your location. You’ll receive an email with your tracking number as soon as your package is on its way.

2. Where do you ship?

We deliver worldwide, whether you’re in France, Europe, or internationally.

3. Can I modify or cancel my order?

If your order hasn’t been shipped yet, contact us quickly at hello@alchemymove.com. We’ll do our best to modify or cancel your order before shipment.

4. How do I choose the right size?

A size guide is available under each product’s size selection. It’s specific to each item to help you choose easily. If in doubt, opt for one size up for extra comfort.

5. Are your clothes suitable for intense sports?

Yes! Our clothes are designed for intense movement: breathable fabric, 4-way stretch, quick-drying, and moisture-wicking. Perfect for yoga, running, weight training, or high-intensity workouts.

6. Do your sports bras provide good support?

Yes, they provide support adapted to the level of impact (low to high). Support details are specified on each product page.

7. What if my order doesn’t fit?

You have 30 days after receiving your order to change your mind. Returns are 100% free. Contact us with your order number and we’ll send you a prepaid return label. After we receive the items in good condition, we’ll process an exchange or refund within 3 to 5 days.

8. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal, all secure.

9. Are your products ethically made?

Yes, we are committed to ethical and sustainable activewear. Our fabrics are chosen for their quality, environmental respect, and durability.

10. What fabrics do you use?

We use innovative fabrics that are ultra-soft, breathable, and 4-way stretch, designed to hug your body without compression, ensuring comfort and freedom of movement.

11. Do you offer a satisfaction guarantee?

Yes, we offer a satisfaction guarantee. If you’re not happy, you can return your items within 30 days.

12. Do you offer promotions or sales?

Yes, we regularly hold sales and special offers. Subscribe to our newsletter so you never miss out.

13. Can I track my order?

Yes, you’ll receive a tracking email as soon as your order ships.

14. What is your policy on defective products?

If you receive a defective item, contact us immediately with a photo of the defect. We will offer you an exchange or full refund.

15. Are your clothes suitable for pregnant women?

Our clothes are designed to adapt to the moving body, but they are not specifically made for maternity.

16. Can I buy in bulk or for a team?

For professional or bulk orders, contact us at hello@alchemymove.com. We’ll review your request.

17. Do you provide advice on choosing clothes based on body shape?

Yes, feel free to contact us or check our guides on the website. We’ll help you find the perfect fit.

18. How do I care for my Alchemy clothes?

To ensure your clothes last, wash them in cold water, preferably by hand or on a gentle cycle, and avoid tumble drying.

19. Are your clothes made to last?

Absolutely, we select technical and durable fabrics so you can wear your Alchemy pieces for a long time while keeping comfort and quality.

20. What if I have other questions?

Our customer service is here to help via email at hello@alchemymove.com or on our social media. We’ll respond as quickly as possible.